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KaraB
18-10-2013, 04:45 AM
I know it is the server responsible, but I am having to delete approx. 30-35 videos per week due to failed conversion.

Either the video playback is grey, pixelized or extremely choppy. Sometimes, the conversion does not happen at all and the icon is a square with a '?' (question mark) in it.

The support team installed the server setup and the issue is still happening. I have tried increased the time_out and memory settings on the php.ini file through the Root Access.

The hosting company is at a loss because all the requirements are installed.

Any help please? Damsel in distress.